Physics Computing Services - On-Line Help

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WHO WE ARE AND WHAT WE DO:

Physics Computing Services is a small team of engineers whose main focus is providing and maintaining the servers and
services associated with the physics.harvard.edu domain including e-mail, online apps, lab and departmental websites
and file storage services. 

ADDITIONAL
We provide to all holders of a valid Physics account e-mail, web hosting, online storage, remote login and other services. Additionally, we provide web hosting for lab/group sites, internal custom web applications and specialized software support for staff and the chair's office.
We also provide general workstation installation and sign-on services for the Physics adminstrative staff, 1st and 2nd year graduate students and common-use terminals and printers in the Physics Research Library. General computing for faculty and others is still provided by FAS-IT/HUIT and dedicated grad/undergrad students or group IT departments.
While Physics Computing Services does seem to duplicate some services provided by the university, the sciences often have special requirements and needs that go beyond the standard model. A need for more capacity, performance, custom applications and/or flexibility in these services, along with a need to offer unique support to our G1 and G2 population, has been identified and it is our mission to fill that gap. This is most evident in our larger file and email storage offerings, web services and our networked home directories for our local workstations and terminals.
Our mission is not to replace FAS/HUIT, but to enhance or expand services that increase the efficiency and running of the department as well as providing for Physics's unique needs.

 

Where to go if you need help:

Physics Faculty, Post-Doc, Lab, G3+ Research Computing Physics Staff, G1, G2
FAS/HUIT Help Desk 5-7777 or 5-9000 ithelp@harvard.edu FAS-IT website Research Computing Oddyssey Cluster, etc. rchelp@fas.harvard.edu RC website Physics Comp. Svcs. help@physics.harvard.edu This Website

QUICK HELP MATRIX

Physics Administrative Staff, G1, G2 or issues with physics.harvard.edu: Choose a link from the categories on the left or contact Physics Computing Services
Printers/Terminals in the Physics Library or administration offices: Choose a link from the categories on the left or contact Physics Computing Services
For help with a service provided by Physics Computing Services: Choose a link from the categories on the left or contact Physics Computing Services

To request a Physics account, please click 'Accounts' then 'Request Account 'on the left.

OTHER COMPUTING SERVICES

Faculty Computer Support HUIT/FAS Desktop Support or ithelp@harvard.edu or 5-7777
Research Computing (RC/HPTC) rchelp@fas.harvard.edu rc.fas.harvard.edu
Projectors or Media equipment contact Media & Technology Services/IMS or call 5-9460
Lecture Recording - Instructional Media Services
CfA - For Center for Astrophysics support: Contact CfA IT
HETG - For High Energy Theory Group support: Contact FAS-IT
SEAS - For School of Engineering and Applied Sciences support: Visit SEAS IT
GENERAL/FAS - For general computing issues and FAS e-mail: Visit the FAS Computing site
SOFTWARE - To purchase software or hardware for yourself, research or faculty: Visit Technology Services
SOFTWARE - For Harvard provided software for your laptop, research or personal computer: Visit the FAS-IT/HUIT Software site
WIRELESS NETWORK - For wireless access for your laptop or other device: Visit the Harvard NOC Autoreg System or view instructions here and here. (these instructions can be used for wired devices as well as wireless)
WIRED NETWORK - To register your lab/desktop machine on the Harvard network: Visit the Harvard NOC Autoreg System - Also How to find your MAC Address
LAPTOPS - For information about setting up or restoring your laptop click here Repairs? click here (Note: Physics Computer Services does not support or provide laptops)

(Note: No portable devices are allowed on the Physics subnet [121].)