Can't send outgoing mail - Is Norton Internet Security to blame?
Submitted by admin on Wed, 2007-02-21 17:31.
Many users who have bought new machines (does not apply to computers provided by Physics Computer Services) and have Symantec/Norton Internet Security on their machines are unable to send email. This occurs because Symantec/Norton expects to be able to scan each outgoing e-mail but cannot scan encrypted messages. Our outgoing server uses encryption as a part of our effort to maintain security.
You may:
- Attempt to turn off this scanning by following the instructions from Symantec:
Article #2003020715374936 - click here - Un-install Norton Internet Security. If you also uninstall the anti-virus client, please immediately install McAfee from FAS here. (You should also un-install "Live Update" in this case).